Privacy Policy
DRASTOR (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us through our website https://theterrawellness.com, SMS/text messages, emails, phone calls, or in-person/virtual engagements.
Information We Collect
We may collect the following types of personal information:
- Identity and Contact Data: Name, address, phone number, email address.
- Transactional Data: Payment information (processed securely via our payment processors, such as Stripe or PayPal).
- Service Preferences: Product selections, order details, or customer service inquiries.
- Communication Records: Texts, emails, call logs, or notes from interactions.
- Technical Data: IP address, browser type, device information, and usage data collected via cookies and Google Analytics.
- Other Information: Any additional details you voluntarily provide when engaging with our services.
How We Collect Information
We gather information through:
- Direct Interactions: Online forms (e.g., sign-ups, contact forms, checkouts), phone calls, texts, emails, or customer support chats.
- Automated Technologies: Cookies and Google Analytics on our website to track usage and improve functionality.
- Third-Party Tools: Platforms like GoHighLevel (for CRM and communication) and Stripe or PayPal (for payments).
How We Use Your Information
We use your information to:
- Provide and fulfill product orders and services.
- Manage scheduling, order confirmations, and service delivery.
- Send reminders, updates, and notifications.
- Process payments securely through trusted providers.
- Respond to inquiries and provide customer support.
- Send promotional messages via email or SMS, only with your prior express written consent.
- Improve our services, website experience, and customer engagement.
- Comply with legal obligations and enforce our rights.
How We Store and Protect Your Information
Your data is securely stored in our CRM platform, GoHighLevel. Only authorized personnel trained in data protection have access. We implement technical and organizational safeguards—such as SSL encryption, firewalls, and regular audits—to prevent unauthorized access, misuse, or loss. Payment data is handled by PCI-compliant providers and never stored on our servers.
Sharing Your Information
We do not sell, rent, or lease your personal information, including mobile phone numbers or opt-in consent data, to third parties or affiliates for marketing purposes.
We may share your information only under the following conditions:
- Service Providers: Trusted partners like GoHighLevel (for CRM) and Stripe/PayPal (for payments), bound by confidentiality.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In the event of a merger or acquisition, we will provide prior notice.
All text messaging opt-in data and consent will not be shared with third parties, excluding aggregators and providers of the Text Messaging services.
Marketing Communications and SMS Program
With your explicit consent, we may send you marketing updates via email or SMS through our messaging program, DRASTOR Alerts, which delivers order updates, wellness tips, and promotional offers.
- Opt-Out: Reply “STOP” to any SMS or click “unsubscribe” in our emails.
- No Sharing: We do not share your mobile number or consent data with any third party for marketing.
Email Compliance
All email and SMS communications are fully compliant with applicable laws. Messages will clearly identify DRASTOR as the sender, and include our physical address:
DRASTOR
5703 Freeport Ct,
Westerville, OH 43081, United States
You are receiving messages based on your explicit consent or an existing business relationship. Opt-out requests are processed within 10 business days, and we maintain a record of your preferences to prevent future unwanted contact.
Cookies and Tracking
Our website uses cookies and Google Analytics to enhance your experience and track usage patterns. You may disable cookies through your browser, but some features may be limited. We do not share this data with third parties for marketing purposes without your consent.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children. If discovered, such data will be promptly deleted.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Request how your data is used
To exercise your rights, email us at admin@theterrawellness.com. We will respond within the legal time frame (e.g., 45 days under CCPA).
Data Retention
We retain your information for no longer than 5 years after your last interaction unless longer retention is required by law.
Third-Party Links and External Sites
Our site may link to third-party websites. This policy does not apply to those sites. We are not responsible for their practices and encourage you to review their privacy policies.
International Data Transfers
If you access our services from outside the U.S., your data may be transferred to and processed in the U.S. We ensure such transfers comply with applicable data protection laws via standard contractual clauses or similar mechanisms.
Do Not Track (DNT) Signals
Our website does not currently respond to Do Not Track (DNT) signals. You can manage your preferences through browser settings or contact us directly for more information.
Data Subject Requests Process
To exercise your privacy rights, contact us through the methods below. We will verify your identity before proceeding and aim to respond within the applicable legal timeframe. Unreasonable or repetitive requests may be declined or charged a reasonable fee.
Accessibility Statement
We are committed to accessibility. If you need this policy in an alternate format (e.g., large print or audio), contact us at admin@theterrawellness.com.
Artificial Intelligence and Automated Decision-Making
We may use AI to improve your experience (e.g., analyzing trends), but no legally binding decisions are made without human oversight. Where required by law, we’ll notify you and offer a way to request human review.
Changes to This Policy
We may update this policy to reflect changes in law or practices. The latest version will always be available at https://theterrawellness.com, with a new effective date. Significant changes will be shared via email or SMS (if opted in).
Contact Us
For questions, concerns, or to exercise your rights:
DRASTOR
5703 Freeport Ct
Westerville, OH 43081
Email: admin@theterrawellness.com
Phone: (979) 315-1007
Website: https://theterrawellness.com