Terms and Conditions
Terms & Conditions
Effective Date: May 12, 2026
Welcome to The Terra Wellness (“Company,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website, telehealth services, aesthetic treatments, wellness services, and all related communications and platforms operated by The Terra Wellness.
By accessing or using our website or services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.
Medical Disclaimer
The information provided on this website is for general informational and educational purposes only and is not intended as medical advice, diagnosis, or treatment.
Using this website does not create a doctor-patient relationship unless and until you have completed the required intake process and have been formally accepted as a patient by a licensed provider affiliated with The Terra Wellness.
You should always consult with a qualified healthcare professional regarding any medical concerns or conditions.
Telehealth Services
The Terra Wellness may provide certain services through telehealth technologies, including online consultations, electronic communications, and remote treatment management.
By using telehealth services, you acknowledge and agree that:
Telehealth services may not be appropriate for every medical condition or situation.
Technical issues may occasionally disrupt communications or services.
Providers may determine that an in-person consultation or emergency care is necessary.
Telehealth services are only available in states where our providers are legally authorized to practice.
If you are experiencing a medical emergency, call 911 immediately or seek emergency medical care.
Eligibility
You must be at least 18 years old to use our services unless accompanied by a parent or legal guardian or otherwise permitted under applicable law.
By using our services, you represent that the information you provide is accurate, complete, and current.
Appointments & Payments
Appointments may be scheduled through our website, telehealth platform, phone, or other approved methods.
By booking an appointment, you agree to provide accurate payment and billing information. Fees for services, consultations, memberships, treatments, or products must be paid according to the terms provided at the time of booking.
The Terra Wellness reserves the right to change pricing, service offerings, or availability at any time without prior notice.
Cancellations & Refunds
Appointment cancellation and refund policies may vary depending on the service provided. Missed appointments or late cancellations may be subject to fees.
Certain medical services, consultations, memberships, prescriptions, and customized treatments may be non-refundable unless otherwise required by law.
Please contact our office directly regarding questions about cancellations or refunds.
Prescription & Treatment Policies
Any prescriptions, treatment recommendations, or medical advice are provided solely at the discretion of licensed medical providers.
Submitting information or completing an online consultation does not guarantee approval for any prescription, medication, or treatment plan.
Providers reserve the right to deny treatment or discontinue services when medically appropriate or legally required.
User Conduct
You agree not to misuse the website or services. This includes attempting to gain unauthorized access to systems, transmitting harmful software, providing false information, interfering with website operations, or violating applicable laws or regulations.
We reserve the right to suspend or terminate access to our services for any misuse, fraudulent activity, or violation of these Terms & Conditions.
Privacy
Your use of our services is also governed by our Privacy Policy. By using our website or services, you consent to the collection and use of information as described in our Privacy Policy.
We take reasonable measures to protect your personal and medical information in accordance with HIPAA and applicable Florida laws.
Intellectual Property
All content on this website, including text, graphics, logos, branding, images, videos, and website design, is the property of The Terra Wellness unless otherwise stated and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any website content without prior written permission from The Terra Wellness.
Third-Party Services
Our website or services may include links to third-party websites, pharmacies, laboratories, payment processors, or external platforms. We are not responsible for the content, policies, availability, or practices of third-party services.
Your interactions with third-party services are governed by their own terms and policies.
Limitation of Liability
To the fullest extent permitted by law, The Terra Wellness and its providers, employees, affiliates, contractors, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.
We do not guarantee uninterrupted access, error-free operation, or specific medical outcomes from the use of our services.
Indemnification
You agree to indemnify and hold harmless The Terra Wellness, its providers, affiliates, employees, and contractors from any claims, damages, liabilities, or expenses arising from your use of the website or services, your violation of these Terms & Conditions, or your violation of any applicable laws.
Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict of law principles.
Any disputes arising under these Terms & Conditions shall be resolved in the appropriate courts located in the State of Florida.
Changes to These Terms
The Terra Wellness reserves the right to modify or update these Terms & Conditions at any time without prior notice.
Your continued use of the website or services after updates are posted constitutes your acceptance of the revised Terms & Conditions.
Contact Information
If you have questions regarding these Terms & Conditions, please contact us:
The Terra Wellness
Email: admin@theterrawellness.com
Phone: +1 (979) 315-1007
Address: 400 North Ashley Drive Suite 1917 Tampa, Florida 33602